SENIOR DIRECTOR OF CLINICAL EXCELLENCE AND PROFESSIONAL DEVELOPMENT
Under supervision of the Senior Vice President of Patient Care Services and Chief Nursing Officer, provides leadership in the assessment, development, implementation and evaluation of professional development programs for nursing and patient care services at the University of Maryland Medical Center (Downtown and Midtown Campuses) with focus on clinical excellence, quality, professional advancement, practice, education and inquiry.
The Senior Director provides strategic leadership and expertise in the translation of innovation, discovery, inquiry and evidence-based practice to achieve optimal service, quality, patient safety, staff safety and clinical excellence that align with the mission, vision, and values of the organization. Responsible for the quality of clinical services and education delivered to ensure competency and performance of nursing and patient care services staff. Provides oversight of patient care and nursing care delivery outcome evaluation. Accountable for continuous ANCC Magnet Recognition Program® re-designation.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
- Leads the Department of Clinical Excellence and Professional Development in supporting clinical units and divisions in the design and implementation of sustainable protocols and programs to promote positive outcomes for patients, team members and system.
- Promotes and facilitates the integration of clinical education, quality, practice, professional development and advancement across the Downtown and Midtown campuses.
- Collaborates with end users to identify issues and problems for which solutions are required, and facilitates the identification, access, assessment, interpretation, and translation of research evidence into policy and practice.
- Promotes an organizational culture that values inquiry and innovation and the use of the best available evidence in policy, practice and education.
- Supports ongoing professional development of team members through ensuring opportunities for dissemination of scholarly work both internally and externally, as posters and presentations for local, regional, and national conferences.
- Maintains and strengthens affiliations with the University of Maryland School of Nursing and other key nursing school partnerships in the community, as well as other professional schools and leaders for care management, social work, respiratory care, pastoral care, and rehabilitation services.
- Provides strategy and execution for key nurse recruitment programs affiliated with nursing school partnerships (ex. student nurse externship, clinical scholars, innovative clinical placements and partnerships).
- Ensures appropriate UMMC representation on UMNursing programs, including jointly-funded grants and educational partnerships.
- Collaborates with unit and department leadership to identify optimal outcome metrics to evaluate clinical and administrative programs.
- Identifies and ensures access to appropriate resources to assist multidisciplinary teams in the design and implementation of nursing and patient care services-led outcome studies to evaluate clinical programs through the application of rigorous research methods.
- Leads the organizational oversight of nursing outcomes required for regulatory or program (ANCC Magnet Recognition Program®, CCNE Entry-to-Practice Nurse Residency Program Accreditation) compliance through monitoring and interpreting data and facilitates the development and implementation of innovative strategies to improve outcomes.
- Provides strategic and operational oversight of clinical education and clinical practice programming to address identified learning needs and organizational priorities.
- Provides direction for development, implementation and maintenance of orientation programs for both licensed and unlicensed nursing staff.
- Ensures development and implementation new programs, services and or technology as needed for clinical education delivery.
- Monitors outcomes of clinical education programs and utilizes outcomes data to direct clinical education programming.
- Assures clinical standards are evidenced-based and reflect current regulatory and professional standards.
- Provides strategic leadership for the development and implementation of clinical competency programs.
- Provides strategic leadership for the development and implementation of professional development and educational programs for patient care services clinical support roles (ex. certified nursing assistant, patient care technician, unit secretary).
- Assures the integration of independent advanced practice nursing roles within the patient care division, including education and professional development activities for advanced practice nurses.
- Collaborates with executive leadership and human resources on development of corrective action plans for clinical issues.
- Provides expertise in the scope of practice as mandated by the Maryland Board of Nursing.
- Actively promotes a culture of discovery, innovation, and evidence-based practice.
- Provides strategic oversight and ensures implementation of strategic priorities for the Department of Clinical Excellence and Professional Development and ensures departmental alignment with UMMC’s and nursing and patient care services’ strategic priorities.
- Develops and implements an operations budget and ensures departmental compliance with all funding-related requirements and delivery of required reporting.
- Provides strategic direction for the utilization of Health Services Cost Review Commission (HSCRC) Nurse Support Program I (NSP I) grant funding and ensures alignment with program goals.
- Recruits, selects, and orients employees. Ensures staff competency verification, professional development and recognition.
- Assists with the creation of effective performance management systems which provide clear expectations to staff in all roles, support staff participation in peer feedback and effectively address individual and group performance outcomes. Conducts performance reviews, and performance management on direct report staff.
- Performs other duties as assigned.
Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work!
Education and Experience
- A doctoral degree (DNP or PhD) or active matriculation in degree program from an accredited college or university in Nursing or Healthcare field is required.
- Licensure as a Registered Nurse in the State of Maryland, or eligible to practice due to Compact State agreements outlined through the Maryland Board of Nursing, is required.
- A minimum of 7 years of hospital experience is required, with progressive leadership and related experience in management of nursing professional development.
Knowledge, Skills and Abilities
- Clinical and professional knowledge regarding current issues affecting healthcare delivery, quality management and professional practice is required. Knowledge regarding group dynamics, organizational change and methodologies for affecting change through leadership are required.
- Ability to independently develop and manage organizational level projects. Ability to plan, organize and follow through on projects.
- Demonstrated success in a leadership role exhibiting teaching, coaching and development skills. Demonstrated effectiveness in a consultative role at the organizational level.
- Demonstrated success in scholarly presentations and publishing in peer reviewed scholarly journals and professional organizations.
- Knowledge of database management and data analysis using statistical software packages is required.
- Highly effective written and verbal communication, presentation and interpersonal skills are required to work successfully with various levels of clinical, administrative and management personnel including senior executives.
Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.
- Takes action to correct observed risks to patient safety
- Reports adverse events and near misses to appropriate management authority.
- Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.
All your information will be kept confidential according to EEO guidelines.