SUPV - TRANSPORTATION
Under the supervision of the Director of Outpatient Services, this position provides leadership and organization for the transportation department in addition to providing transportation for patients to and from the facility.
Education: High school graduate, or equivalent.
Licensure: Maintains a valid commercial driver’s license with a passenger endorsement.
Additional Requirements: Must be 21 years or older and have and maintain a clean driving record as verified by the Department of Motor Vehicles. Incumbent must meet the UHS fleet safety policy guidelines. Must pass Handle with Care training (provided in-house) within 30 days of employment. May be required to work flexible hours.
STANDARDS OF PERFORMANCE
- Provide safe transportation for patients to and from the facility.
- Communicate and consult with the Program Managers and other staff members regarding patient care issues and information.
- Appropriately document pertinent information about patient care issues and information.
- Maintain a clean environment for patients at all times.
- Demonstrate responsibility and sound judgment regarding patient safety.
- Participate in the therapeutic relationship with patients, as directed by the clinical team.
- Observe appropriate clinical boundaries with patients.
- Address patients, visitors, and co-workers in a pleasant and respectful manner at all times.
- Adhere to facility and corporate policies and procedures.
- Attend all mandatory facility in-services and staff development activities as scheduled.
- Adhere to facility standards concerning conduct, dress, attendance and punctuality.
- Support facility-wide performance improvement goals and objectives.
- Preserve confidentiality of facility employees’ and patient information.
Personnel Management and Staffing
- Assure Transportation Department employee adherence to facility and corporate policies and practices.
- Assure that the staff and equipment meet facility and corporate policies and practices for transportation safety.
- Conduct department meetings on a regular basis.
- Maintain a core of qualified van drivers to provide for the transportation needs of the facility.
- With the Director of Outpatient Services and the Director of Human Resources, assure that hiring, disciplinary actions and terminations are conducted in accordance with hospital policy.
- Assure that staff orientation and annual training is timely and pertinent.
- Assure adequate supervision and evaluation processes for all van drivers.
Coordination and Organization
- Coordinate and arrange all vehicle maintenance and repair.
- Manage and organize van maintenance records.
- Maintain a supply of appropriate safety equipment and emergency resources for vehicles and drivers.
- Organize and coordinate driver work schedules and routes.
- Assure that staff schedule and configuration meets the needs and demands of the patient population and census.
Note: The essential job functions of this position are not limited to the duties listed above.
KNOWLEDGE, SKILLS, AND ABILITIES
THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION.
- Knowledge of all code procedures.
- Knowledge of risk and safety precautions in the care of patients.
- Knowledge of operating a motor vehicle applicable to patient transportation.
- Knowledge of pertinent motor vehicle rules and regulations.
- Skill in organizing and prioritizing workloads to meet deadlines.
- Observe appropriate telephone etiquette.
- Effective oral and written communication skills.
- Ability to read maps and follow road directions.
- Ability to communicate effectively with patients and co-workers.
- Ability to adhere to safety policies and procedures.
- Ability to use good judgment and to maintain confidentiality of information.
- Ability to work as a team player.
- Ability to demonstrate tact, resourcefulness, patience and dedication.
- Ability to accept direction and adhere to policies and procedures.
- Ability to recognize the importance of adapting to the various patient age groups (adult and geriatric).
- Ability to work in a fast-paced environment.
- Ability to meet corporate and department deadlines.
- Ability to react calmly and effectively in emergency situations.
PHYSICAL, MENTAL, AND SPECIAL DEMANDS
THIS SECTION DESCRIBES HOW AN EMPLOYEE IN THIS POSITION CURRENTLY PERFORMS THE FUNCTIONS OF THIS POSITION. MODIFICATIONS TO THE MANNER IN WHICH THIS JOB MAY BE PERFORMED WILL BE REVIEWED ON A CASE BY CASE BASIS.
- Ability to lift, pull, twist, and stoop when assisting patients entering and exiting vehicles and when loading and unloading cargo.
- Ability to lift 50 pounds unassisted.
- Ability to work under hazardous weather conditions such as high summer temperatures, dense fog, heavy rain, icy roads and snow.
- Must have sufficient visual and auditory acuity to safely transport patients.
- Ability to speak, read and write English fluently.
- Ability to drive a variety of motor vehicles from passenger cars to large 15-passenger vans.
- Ability to respond appropriately to exposure to blood and body fluids.
MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:
THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST BE ABLE TO USE.
Landline and cellular telephone systems.
Facility vehicles—must have current commercial operator’s license, including passenger endorsement and DL51 (certification of physician’s medical examination).
Electronic GPS devices.
Policies, procedures, plans and program manuals.