Business Office Manager


Shaker Heights, Ohio
Job Description

Enhance office effectiveness by providing support relating to the day-to-day operations regarding human resources, personnel files,resident files, accounts payable, accounts receivable and any other documentation related to employment and maintaining compliance

Essential Functions:  

Office Management:

  • Ensures incoming phone calls are managed
  • Assists Executive Director and Management Team
  • Performs Manager On Duty responsibilities when assigned 
  • Maintain vendor contract files

Accounts Payable:

  •       Inputs all required information related to AP into the Yardi system 
  •      Performs accounts payable duties to include data entry of payables into the system and submission of monthly AP        purchase journal. Records proper coding and proper approval on all invoices. 
  •      Assigns all expenses to the proper department code numbers 
  •      Maintains the petty cash process including ledger accounting for disbursements

Accounts Receivable:

  • Inputs all required information related to AR and resident information into the Yardi system 
  • Perform accounts receivable duties to include data entry of resident transactions and collection of amounts due. 
  • Generates resident billing with accuracy. Responds to resident and family inquiries.
  • Makes bank deposits daily.
  • Provides information and data entry of financial information for the Executive Director related to required reports
  • Prepares refund requests for residents when applicable
  • Ensures all past due accounts are addressed according to the best practice standard and utilizing our collections partner as appropriate


  • May participate in monthly budget variance conferences and provide reports 
  • Assists with community credit card reconciliation at the direction of the Executive Director
  • General accounting duties as necessary


  • Properly reports and tracks job related injuries and incidents
  • Maintains OSHA logs
  • Maintains labor law, state and federal regulation postings
  • Prepares and maintains all associate files
  • Prepares and maintains all resident financial files
  • Maintains confidentiality of all resident and associate information

Human Resources:

  •      Assists in the recruitment of new associates
  •      Performs on-boarding process of new hires to include paperwork and adding them into the HRIS
  •      Inputs and assigns required courses to new hires, existing associates and assists with on-line training system
  •      Assists in the administration of Company benefit programs
  •      Provides support and guidance related to associate leaves of absence
  •      Acts as the liaison for the Community in regards of Company policies and procedures
  •      Assists with counseling, documenting associate grievances, investigations, and tracking corrective actions
  •      Maintains personnel files


  • Processes payroll to including, but not limited to entering missed punches, holidays and requests for time off after proper approval has been received; submission of payroll report to Executive Director and Payroll Manager on assigned day
  •  Ensure instances of associate overtime are reports to Executive Director and Department Heads
  •      Send PAF's timely to Payroll and Human Resources

Non-Essential Functions:

  • Leads by example exhibiting the CORE Values through servant leadership
  • Encourages teamwork and promotes company philosophy
  • Attends required community meetings and participates Life Enrichment activities when able
  • Attends monthly BOM teleconference calls and other required training opportunities as assigned
  • Completes all required courses in adherence with HRA University
  • Is prompt and able to perform the required duties of the position on a regular, predictable basis
  • Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
  • Becomes familiar and understands the steps for fire evacuation

All associates are responsible for maintaining a safe and secure environment for all community residents

Employment Type

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