PAS Specialist - Spine Center

Department Overview

The PAS Specialist for the Spine Center supports a broad range of administrative and clinical support functions for the Center. The PAS Specialist gathers and records information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individuals' obligations, obtaining necessary authorizations for care, scheduling appointments and diagnostic tests, and assisting patients in an office and clinic setting. Duties also include handling incoming calls, processing new patient referrals, return visit requests, provider inquiries, as well as reviewing outpatient instructions with the patient and triaging phone calls related to patient care. This position also includes front desk and check-out services in the ambulatory care clinic setting.

Function/Duties of Position

The PAS Specialist for the Spine Center supports a range of administrative and clinical support functions for the department. Responsibilities include:

• Appointment scheduling
• Referral coordination
• Call processing
• Integrated care
• Other tasks assigned

Required Qualifications

• Six months of work experience in a medical office setting, including high-volume direct patient contact OR
• One year of work experience in a high-volume direct public contact position.

Job-Related Knowledge, Skills, and Abilities

• Excellent verbal and composition skills and ability to convey detailed and complex medical information.
• Excellent proficiency in computer programs including MS Office (Excel, Word, Powerpoint, etc.) and medical-based computer programs. Typing skills of at least 45 words per minute.
• Thorough knowledge and experience with multi-line phones.
• Proven excellent work attendance record.
• Must be able to perform the essential functions of the position with or without accommodation

Preferred Qualifications

Education

• High school diploma

Experience

• Medical office experience

Job-Related Knowledge, Skills, and Abilities

• Formal customer service training
• Front desk and cash-handling experience

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu. As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.