Resident Care Coordinator

Minimum Eligibility Requirements

• Previous experience working with the elderly in a healthcare, Assisted Living, or Memory Care setting
• Previous supervisory experience preferred
• Ability to establish effective relationships with residents, family members, and staff
• Strong documentation and assessment skills
• Ability to represent the facility in a positive and professional manner

Essential Functions:

Supervisory/Management

• Acts as Manager on Duty for assigned shift in absence of Administrator or HSD
• Deals appropriately with family member and visitor concerns or complaints, documenting the issues and actions taken through appropriate reporting mechanism
• Manages minor physical plant issues that arise during assigned shift, reporting as necessary to Maintenance Director and Administrator
• Locks outside doors (p.m. shift); unlocks outside doors (a.m. shift)
• Makes Caregiver shift assignments and ensures that assigned duties are completed in a satisfactory manner
• Monitors performance of caregivers for compliance with established policies and procedures, and to ensure quality resident care
• Reports Caregiver performance issues to HSD or Administrator and provides input for Caregiver performance evaluations
• Manages shift coverage when staff members call in sick for the oncoming shift
• Participates in Caregiver orientation and training
• Responsible for scheduling and other staffing duties, as requested
• Conducts building tours when requested

Resident Care

• Communicate with family members, physicians, and other outside healthcare providers, such as hospice, wound care, PT, OT, Pharmacy, etc.
• Exercises independent discretion in responding to resident emergencies, determining need for and contacting emergency services, and/or physician and family, as appropriate
• Documents observations, concerns, changes in resident conditions, incidents and/or accidents, and ensures that follow-up documentation occurs until issue is resolved
• Reports observations, concerns, and changes in resident condition to Health Services Director (HSD) or Administrator
• Communicates resident needs and concerns to family members and physicians
• Records and implements physician orders, following appropriate procedures for fax and telephone orders
• Ensures that information and interventions recorded on resident service plans are implemented by Caregivers
• Receives reports from caregivers before end of shift
• Gives report to oncoming Charge Nurse or Lead Caregiver
• Receives report from outgoing Charge Nurse or Lead Caregiver
• Will take the lead on first aid response, safety and disaster situations while on duty
• Participates in narcotic count
• Sets up, dispenses, and documents all resident medications
• Responsible for maintaining orderly medication cart, medication room, and accurate medication administration records
• Monitors the daily care of all residents